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By booking the VIP experience, you ("Client") agree to retain Infinity Brand Design ("Service Provider") to proceed with design services, packaged under the Legacy Design Experience™, and agree to the terms and conditions as set forth in this Agreement.
1. Scope of Work
During this VIP experience, Service Provider agrees to devote time to design project(s) within the 24-hour turnaround time, according to the number of days booked. Service Provider also agrees to devote 1 hour for post-VIP experience revisions and 30 days of post-experience email and messaging support.
Work will be performed at the offices of Service Provider. Work priority and scheduling will be at the discretion of Client. Work will normally occur between the hours of 11a - 6p CST on weekdays with a 24-hour turnaround time.
The scope of each VIP experience day is determined collaboratively before the start of the session. While the Service Provider will do everything possible to address all priorities within the allotted time, not all tasks may be completed if the scope exceeds the available hours. Clear expectations and prioritization will be established in the onboarding questionnaire and during any pre-design calls.
2. Communication & Feedback
Clear, timely communication is essential for a successful collaboration. Client agrees to provide concise, actionable feedback when requested, including specific directions and preferences. If the Client does not respond to questions, provide feedback, or clarify requests in a timely manner, Service Provider cannot guarantee satisfaction with the final deliverables. Dissatisfaction resulting from a lack of feedback or failure to respond to direct questions will not qualify for a refund or additional revisions.
3. Support
During the 30 days of post-VIP experience support, the Client will be able to email Service Provider with any questions about the work that was performed during the VIP experience, and will receive a reply via email, message or video tutorials. This support period does not include additional design or website work that exceeds what was done during the VIP experience. If the Client has additional work that needs to be performed, Client will have the option to book another day or a half-day VIP experience.
4. Payment
Payment for these services will be to the Service Provider at the rate of $777/day and will be due at the time of booking this appointment. Client may choose to alternatively pay a 50% deposit, and pay the balance within 24 hours of the VIP experience design date.
Services in addition to the VIP experience will be made available by Service Provider at the current daily or half-date rate, and will be billed separately. Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are: stock images, premium font licenses, and 3rd party application services.
5. Ownership and Rights
The results of any and all work performed by Service Provider for Client, including original creative work, will remain the property of the Client. Client may use this material in any way deemed appropriate.
Client understands that any written statements, images, audio recordings or video recordings of Client while participating in the VIP experience and made on behalf of the Service Provider may be used in connection with publicizing and promoting the Service Provider. Client authorizes the Service Provider to use their name, brief biographical information, and the written or recorded statements. Upon final payment, Client will have full ownership of the final designs delivered during your VIP experience. Service Provider retains the right to showcase completed work in portfolios or promotional materials, unless otherwise agreed upon in writing.
Client understands and agrees that the website created as part of the Design Glow Up Experience™ may, at the discretion of the Service Provider, be repurposed and used as a website template to be sold or otherwise offered in the Infinity Brand Design Shop. Any such template will not include the Client's branding, photos, or copy, and all identifying elements unique to the Client will be removed prior to repurposing. This clause does not affect the Client’s ownership or usage rights of their website as outlined in this Agreement.
6. Refunds and Cancellation
This purchase is non-refundable, but may be transferred to another date or service with 7-days prior written notice. Once the VIP experience is completed, no refunds will be issued. Booking the VIP experience reserves Service Provider's time exclusively for your project, and the work is considered final after the session concludes. Failure to show up for a scheduled day without prior notice will result in a forfeiture of the booked day, with no refunds provided.
The Client's deposit is valid for 90 days, and must be used within that time frame. In the event the VIP experience fails to occur within 90 days, or the Client fails to request a new date at least 7 days prior to their booked appointment, the deposit will be forfeited, and the VIP experience will be terminated. If the Client wishes to reschedule beyond 90 days, the original deposit may, at the Service Provider's discretion, be applied to a new booking at the current VIP experience rate, which may or may not be higher than the original booking rate.
By booking a VIP experience (or any related retainer package), Client acknowledges and agrees to these terms.